Privacy Policy

Who We Are

Biotropica Nature Tours (“we,” “us,” “our”) is a nature and cultural tour operator based in Ecuador, led by Norby Lopez and Susy Muñoz. This policy explains how we collect, use, and protect your personal information when you visit biotropica-expeditions.com (our “Site”) or book a tour with us.

Information We Collect

We collect information in a few ways:

Information you give us directly. When you fill out a reservation request, contact form, or download one of our itinerary PDFs, we collect details like your name, email address, and any trip preferences or messages you share with us. If you book a tour, we may also need additional information such as passport details, dietary needs, or emergency contact information to complete your reservation.

Information collected automatically. Like most websites, we use cookies and similar technologies to operate the Site, remember your preferences, and understand how visitors use our pages. You can control which categories of cookies we use through the cookie preference tool available on our Site.

Information from third parties. If you interact with us through a payment processor, booking partner, or similar service, we may receive limited information from them related to that transaction.

How We Use Your Information

We use your information to:

  • Respond to inquiries and build your personalized itinerary
  • Process and manage tour reservations
  • Send you the itinerary or information you requested
  • Communicate with you about your upcoming trip
  • Improve our Site and the experience it provides
  • Comply with legal and safety obligations related to travel bookings

We do not sell your personal information to third parties for their own marketing purposes.

Cookies

We use cookies and similar technologies to operate our Site and, where you’ve given permission, to understand how visitors use it. You can choose your cookie preferences using the consent tool shown when you first visit the Site, and you can change your choice at any time via the “Privacy Policy” or cookie preferences link in the Site footer.

Sharing Your Information

We share information only as needed to run our business and provide your trip:

  • With service providers who help us operate the Site, process reservations, and send email communications (for example, our email marketing platform, form processing tools, and website hosting provider)
  • With local guides, lodges, and partners directly involved in preparing your tour
  • When required by law, such as to comply with a legal obligation or protect the safety of travelers and staff

International Data Transfers

Because Biotropica is based in Ecuador and serves travelers from the EU, UK, US, and Canada, your information may be transferred to and processed in Ecuador or other countries where our service providers operate. We take reasonable steps to protect your information wherever it is processed.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, which can include the right to:

  • Access the personal information we hold about you
  • Request correction or deletion of your information
  • Object to or restrict certain uses of your information
  • Opt out of the sale or sharing of your information (California and similar US state residents)
  • Withdraw consent for cookies at any time

To exercise any of these rights, contact us at info@biotropica-expeditions.com.

Do Not Sell or Share My Personal Information

We do not sell your personal information. If our cookie tool categorizes any data sharing as a “sale” or “share” under California law (for example, through certain advertising cookies), you can opt out at any time using the “Do Not Sell” link in our cookie preference tool.

Data Retention

We keep your information for as long as needed to provide our services, maintain business records, and comply with legal requirements, after which it is securely deleted or anonymized.

Children’s Privacy

Our Site and services are not directed at children, and we do not knowingly collect personal information from children under 13 (or the relevant age of consent in your jurisdiction).

Changes to This Policy

We may update this policy from time to time. We’ll post any changes on this page with a new effective date.

Contact Us

If you have questions about this policy or how we handle your information, reach out:

Email: info@biotropica-expeditions.com WhatsApp: +593-99-901-1505